FAQs

Is my information secure?

Yoishoco proudly adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store. Your credit card information is encrypted during transmission using secure socket layer (SSL) technology. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

Which forms of payment do you accept?

We accept Visa, MasterCard, American Express and Paypal via Paypal gateway.

Can I cancel my order?

We only allow order cancellation within 24 hours after you have made payment. We will provide full refund if you cancel your order within 24 hours. Please understand that once we have sent out your order to the postal company, we are no longer able to cancel your order. Do drop us an email should you want to proceed with cancellation.

I have not recieved any order confirmation details?

This usually happens due to an incorrect email. Do make sure that your email is indeed correct when you place an order. Do kindly check your spam folder as well to see if your confirmation email was sent there.

How long do orders usually take to process?

Once payment has been completed, orders takes up to 2 working days to process before shipment. 

How long is the shipping time?

5 - 10 working days as stated on the product description. We will be updating this accordingly soon.

While most packages will arrive on time, there are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause delays in shipment.

Where will orders be shipped from?

Your orders will be shipped from our various fulfillment centres around the world. Our product research team are unfaltering in sourcing only the best quality products and material from the most experienced and reliable manufacturers.

Which courier will be used for delivery?

U.S orders will be shipped via USPS and International Orders will be shipped according to the fulfillment center the product is from.

What if I am not home during the delivery?

Anyone at home can receive the package on your behalf. In the scenario where no one is at home to receive the package, the postman will leave a collection slip and you will have to proceed to the post office to collect your package.